Terms of Service

Last updated: October, 2026

These Terms of Service ("Terms") govern your use of the website at ahav.com, the AHAV SCADA monitoring platform and web application, and the AHAV operations platform (Ops), and the AHAV text message programs (AHAV Equipment Alerts and AHAV Service Alerts) (together, the "Services"), provided by Advanced Home AV ("AHAV," "we," "us," or "our"). By using the Services, you agree to these Terms.

1. The Services

AHAV provides remote monitoring of equipment at spa and mikvah facilities, including dashboards, event logs, and alerts by text message, email, or in-app notification when monitored equipment reports a critical fault. AHAV also designs, installs, and services smart home, audio-video, network, and control systems (including Crestron systems) for residential and commercial customers, and uses its operations platform (Ops) to monitor those systems and to send service notifications by text message, email, or phone call.

2. Accounts

Site administrators and authorized users are responsible for keeping login credentials confidential, for all activity under their accounts, and for keeping alert recipient lists accurate. A site administrator may add a person as an alert recipient only with that person's permission.

3. SMS program terms

Program name: AHAV Equipment Alerts.
Description: Critical equipment fault alerts for the spa or mikvah site(s) you are assigned to, plus a one-time confirmation message when you are added.
How you opt in: Your site administrator adds your mobile number with your permission. You will receive a confirmation text, and alerts begin only after you reply YES.
Message frequency: Varies with equipment conditions; typically a few messages per month.
Cost: Message and data rates may apply. AHAV does not charge for alerts.
Opt out: Reply STOP at any time. You will receive one confirmation message and no further alerts. Reply START to opt back in.
Help: Reply HELP, email support@ahav.com, or call 3474709638.
Carriers: Wireless carriers are not liable for delayed or undelivered messages.
Privacy: See our Privacy Policy. We do not share mobile numbers or SMS consent with third parties for marketing purposes.
Program name: AHAV Service Alerts.
Description: Alerts about your AHAV-installed Crestron and other smart home, audio-video, or network systems (for example a processor, touch panel, or network device going offline, or a system fault), service appointment confirmations and reminders, and service ticket updates, sent from our operations platform (Ops) to customers and AHAV staff who opt in. No marketing messages. Also includes two-way texts with the AHAV team about your service, which you can reply to.s
How you opt in: Fill in the SMS sign-up form on our SMS Consent page (ahav.com/sms-consent) and check the consent box, which is not pre-selected, then submit. You will receive a confirmation text. Customers and AHAV staff opt in the same way.
Message frequency: Varies with system events and service activity; typically a few messages per month.
Cost, opt out (reply STOP), help (reply HELP), carrier, and privacy terms: Same as listed above for AHAV Equipment Alerts.

4. Alerts are not a safety guarantee

Alerts depend on equipment, sensors, network and internet connectivity, power, and third-party messaging carriers, any of which may fail or be delayed. Alerts may be late, missed, or inaccurate. The Services supplement, and do not replace, on-site inspections, required water quality testing, manufacturer safety devices, and the facility's own operating and safety procedures. Facility owners and operators remain solely responsible for the safe operation of their facilities.

5. Acceptable use

You agree not to misuse the Services, including by attempting unauthorized access, interfering with their operation, adding alert recipients without their permission, or using the Services in violation of any law.

6. Intellectual property

The Services, including software, content, and trademarks, are owned by AHAV or its licensors. We grant you a limited, non-exclusive, non-transferable right to use the Services for your facility's operations during your subscription.

7. Fees

Fees for monitoring services, if any, are set out in your service agreement or quote with AHAV. If that agreement conflicts with these Terms, the agreement controls.

8. Disclaimer of warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, AHAV DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, AND DOES NOT WARRANT THAT THE SERVICES OR ALERTS WILL BE UNINTERRUPTED, TIMELY, OR ERROR-FREE.

9. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, AHAV WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS ARISING FROM A DELAYED, MISSED, OR INACCURATE ALERT. AHAV'S TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SERVICES WILL NOT EXCEED THE AMOUNTS YOU PAID AHAV FOR THE SERVICES IN THE TWELVE MONTHS BEFORE THE CLAIM.

10. Termination

We may suspend or terminate access to the Services for violation of these Terms or non-payment. You may stop using the Services at any time; alert recipients may opt out at any time by replying STOP.

11. Governing law

These Terms are governed by the laws of the State of New York, without regard to conflict-of-law rules.

12. Changes

We may update these Terms from time to time and will post the updated version on this page with a new "Last updated" date. Continued use of the Services means you accept the updated Terms.

13. Contact us

Advanced Home AV

26 Paikin Dr, Spring Valley, NY 10977

Email: support@ahav.com

Phone: 3474709638